Accessible procedures and usability testing

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By Dana P Skopal, PhD Procedures are required documents in the workplace and in communities, and these documents should be accessible to all users. However, is there a standard to ensure that all procedures can be understood by an end … Continue reading

Planning and summarising

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By Dana P Skopal, PhD Good writers usually have a plan – whether it be writing at work, writing at university, or even writing a novel. The principles of plain language (see – http://www.plainlanguage.gov/howto/guidelines/FederalPLGuidelines/index.cfm) can help you organise your ideas … Continue reading